My Account
Every bill, pickup and request in one place.
Your customer ID opens a dashboard with your next collection, itemised bills, downloadable statements and notification preferences.
Customer account
What you can do online.
Next pickup, at a glance
Your zone, collection window and recycling day, refreshed as routes change.
Bills and statements
Itemised bills, with statements and payment receipts ready to download.
Pay how you want
Pay by card, set up Auto-Pay so each bill clears on its due date, or pay at the office.
Requests that get answered
Report a missed pickup, a damaged container or a move, and track the outcome.
Customer portal
Sign in or create your account.
Signing up issues your customer ID. The portal is in preview while we finish online card payments, so for billing questions you can also call us or use the support form.